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This documentation is for a legacy ScanImage version. The current documentation is ScanImage 2019.
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when submitting a bug/issue to support@vidriotech.com

Step-by-step guide

  1. Verify you are using ScanImage's supported software versions and hardware.
  2. Make sure ScanImage is in your Matlab path.
  3. Start ScanImage with the MDF, usr/cfg files used when encountering the error.
  4. Replicate the conditions that lead to the error and if error messages are encountered proceed to the next step.
  5. Generate a report using the Main Controls window as shown in the image above, this process may take some time.
  6. Attach the file SIReport.zip generated in your ScanImage directory to your support ticket.

 

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If your issue prevents ScanImage from successfully starting. A partial demo can be generated by calling the following command on the MATLAB prompt: